42bet Privacy Policy

1. Types of Information Collected

We collect the following types of information when you create an account and use services on the 42bet platform:

1.1 Identity Information

• Your full name and date of birth (for age verification)
• National identity card or other government-approved identity document details
• Current address and contact details
• Email address and mobile number

1.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for processing deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history — records of deposits, withdrawals, and bets

1.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type and version
• Date and time of access to the platform (Bangladesh Standard Time — BST)
• Logs of games played and bet types used
• Information collected through cookies and similar tracking technologies

2. How Information Is Collected

42bet collects your information through various methods:

• Direct collection: Information you provide yourself during account registration, identity verification (KYC), and deposits and withdrawals.
• Automatic collection: Technical logs and usage data are automatically recorded by monitoring your activity on the platform.
• Through third parties: Limited information may be collected from approved third-party services for identity verification or fraud prevention.

We collect only the amount of information genuinely necessary to provide our services. Collecting unnecessary information is against our policy.

3. Purpose of Using Information

The information collected is used for the following purposes:

3.1 Service Operations

• Creating and managing accounts and verifying logins
• Processing deposits and withdrawals — particularly for bKash, Nagad, Rocket, and bank transfers
• Applying bonuses and promotional offers correctly
• Managing the VIP program and distributing rewards

3.2 Security and Compliance

• Age verification (for users aged 21+ only)
• Detecting and preventing fraud and illegal activity
• Fulfilling anti-money laundering (AML) obligations
• Ensuring account security and preventing unauthorized access

3.3 Communication and Support

• Providing customer support via 24/7 live chat and email
• Sending notifications about important account or policy changes
• Promotional communications with your consent

3.4 Platform Development

• Analyzing user experience and improving the platform
• Identifying and resolving technical issues
• Monitoring and maintaining service quality

4. Information Sharing and Disclosure

42bet never sells or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:

• With service partners: The necessary amount of information is shared with our approved partners for payment processing, identity verification, or technical support.
• For legal obligations: Information may be disclosed as required by law in response to a court order or a valid request from a competent authority.
• For fraud prevention: Relevant information may be provided to the relevant authorities to prevent cyber fraud or money laundering.
• For business changes: Information may be transferred in corporate changes such as mergers or acquisitions, but the terms of this policy will continue to apply.

Before sharing information with any third party, we ensure they follow appropriate data protection standards.

5. Data Security Measures

42bet uses industry-standard security technology to protect your information. The key components of our security measures:

• SSL Encryption: All data transmissions are protected by SSL (Secure Sockets Layer) encryption technology, which keeps your information unreadable to third parties.
• Encrypted Storage: Stored information — particularly financial and identity-related data — is kept in encrypted databases.
• Access Control: Only authorized staff can access your information, and only as required by their work.
• Regular Security Audits: Our systems undergo regular security assessments so that any vulnerabilities can be identified and resolved quickly.
• Secure Payment Gateway: bKash, Nagad, Rocket, and bank transfer transactions are processed through the respective providers' own security protocols.

While we apply the highest standard of security measures, it is not possible to guarantee complete security for data transmission over the internet. You are therefore asked to keep your login information secure and to notify us immediately if you notice any suspicious activity.

6. Cookie Policy

The 42bet website uses cookies and similar technologies to operate properly. A cookie is a small text file stored on your device.

6.1 Types of Cookies We Use

• Essential cookies: Essential for the basic functioning of the platform — maintaining login sessions, security verification, and so on.
• Functionality cookies: Used to remember your preferences and settings, improving your experience on each visit.
• Analytical cookies: Collect statistical data to monitor and improve the use of the platform.

You can disable cookies through your browser settings, but this may limit some functions of the platform.

7. Data Retention Period

42bet retains your information for as long as necessary. The data retention policy is as follows:

• Active accounts: All information is retained as needed while the account remains active.
• Closed accounts: Even after an account is closed, information is retained for a specified period to meet legal and regulatory obligations.
• Financial transaction records: Transaction records are retained for an extended period for fraud prevention and legal compliance.

Once the retention period ends, information is securely deleted or anonymized so that it is no longer personally identifiable.

8. Your Rights

As a 42bet user, you have the following rights regarding your own personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of incomplete or inaccurate information.
• Right to erasure: The right to request deletion of your information in certain circumstances — however, if legal obligations apply, it may not be possible to delete all information immediately.
• Right to restrict processing: The right to request restrictions on the use of your information in certain circumstances.
• Right to object: The right to object to the processing of your information for specific purposes.
• Right to portability: The right to receive your information in a structured and readable format.

To exercise any of the above rights, email [email protected]. We will respond to your request as quickly as possible.

9. Privacy of Minors

42bet is for those aged 21 and over only. We do not knowingly collect any personal information from minors.

If a minor has mistakenly created an account on our platform and we identify this, the relevant account will be immediately closed and the collected information will be securely deleted.

If you become aware that a minor has registered on our platform, please notify us at [email protected].

10. International Data Transfers

42bet primarily serves the Bangladesh market. Data processing and storage are carried out on secure servers.

If it becomes necessary for technical or operational reasons to process data on servers in another country, we ensure that the country in question provides adequate data protection and that internationally recognized safeguards apply to the transfer.

11. Changes to the Policy

42bet reserves the right to change or update this privacy policy as needed. For any significant changes, we will notify you by the following methods:

• Sending a notification to your registered email
• Displaying a notification when you access the platform
• Updating the "Last updated" date on this page

Continuing to use the 42bet platform after any changes will be considered as your consent to the revised policy. You are therefore advised to review this page regularly.

12. Limitation of Liability

42bet makes every effort to protect your information; however, our liability is limited in the following respects:

• Information leaks caused by your own negligence or carelessness (such as sharing your login details with others)
• Security issues caused by malware or third-party software on your device
• Unexpected cyberattacks that occur despite reasonable security measures being in place

If you suspect any security issue or data breach, notify us immediately at [email protected].